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Frequently Asked Questions
Prepaid Calling Cards
What denomination do
you have?
- We have cards in the denomination of $10, $20 and $50.
Where can I get the cards?
- Kindly call us at 6224-2567 and we will advise you of
the nearest outlet from your home/office.
Bills And Payments
What are the payment methods
available?
- Cheque
- GIRO
- Credit Card - VISA, Mastercard and Amex
Note: Please note that for non-Singaporean and
non-PRs, the only mode of payment would be through credit card.
Otherwise a deposit (min $100.00) is required and a credit limit
equivalent to the deposit amount will be imposed.
Where can I get a GIRO form?
- You can call us at 6324-1551 for a copy of GIRO form
to be sent to you via mail.
Can I change my payment
mode?
- Yes you can call us at 6324 1551 alternatively, write
in to us a Notification of Change of payment mode via email at
1551custsvc@mediaring.com
or fax to 6441 2855.
Note: Please note that mode of payment for non
Singaporeans or non-PRs is only by credit card. Otherwise a deposit
(min $100.00) is required and a credit limit equivalent to the
deposit amount will be imposed.
What are the charges involved
for using your services?
- There are no connection charge, monthly subscription fee, registration
fee or any form of service charges.
- You will only be billed for the duration of your overseas call
or faxes.
How would I be charged if I
make a call from my hand phone?
- Your call would be charged according to the destination and
duration called.
- In addition, your mobile service provider will charge you for
local airtime usage.
When will I receive my invoice?
- Invoices are sent out on a monthly basis.
- You should receive your invoices latest by 15th of the month.
Note: Please note that monthly invoices with amount
less than S$10.00 will not be mailed out. In such instances, your
bill will be sent to you only when the total outstanding amount
exceeds S$10.00.
What if I do not receive
my invoice?
- If you have not received your invoice by the 15th of the month,
please call us at 6324-1551 or email to custsvc@mediaring.com
for a copy of your invoice.
Who do I contact if I have
enquiries on my billing invoices?
- Please contact our helpdesk at 6324 1551.
What do you mean by 6-second
increment?
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