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Frequently Asked Questions

Corporate Registration

• How do I register for your service?
  
  
• What are the documents required for corporate account?
  
  

Personal Registration

• How do I register for your services?
  
  
• What are the documents required for personal registration?
  
  
• How long does it take for my account to be activated?
  
  
• How would I know if my account is activated?
  
  
• When can I start using the service?
  


• Are there any registration or subscription fees?
  
  
• How many telephone numbers can i register?
  
  
• Can I register my mobile phone number?
  
  
• Can I use your service when i am overseas?
  
  

Account Details

• How can I change my account particulars?
  
  
• How can I change my pin?
  
  
• How do i terminate my service?
  
  

Our Services

• What is MediaRing 1551 IDD?
  
  
• How to use MediaRing 1551 IDD?
  
  
• Can I use your services when I am overseas?
  
  
• Why can't I dial 1551 from my fixed line (or mobile phone)?
  
  
• What is a dialer?
  
  

Prepaid Calling Cards

• What denomination do you have?
  
  
• Where can I get the cards?
  
  

Bills and Payments

• What are the payment methods available?
  
  
• Where can I get a GIRO form?
  
  
• Can I change my payment mode?
  
  
• What are the charges involved for using your services?
  
  
• How would I be charged if I make a call from my handphone?
  


• When will I receive my invoice?
  
  
• What if I do not receive my invoice?
  
  
• Who do I contact if I have enquiries on my billing invoices?
  
  
• What do you mean by 6-second increment?
  
  

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